1. Who we are and about these terms

Career4Doctors (“we”, “us”, “our”) is a trading name of Creative Media and Arts Ltd, a company registered in England & Wales (company number 13064799). We provide NHS interview preparation services, including one-to-one coaching, mock interviews, weekly group masterclasses, online courses, and digital and printed resources.

Contact: info@career4doctors.co.uk · +44 (0) 208 064 0765 · WhatsApp +44 (0) 7897 774326

By booking or purchasing any service or product from us, you (“you”, “the client”) agree to these Terms & Conditions. Please read them before you buy.

2. Booking and payment

• You may pay in full, or in instalments via Klarna where offered at checkout. Klarna’s own terms apply, and availability depends on your location and eligibility (Klarna is not available in all countries).
• Prices are those shown at checkout at the time of purchase. The price you pay is the price confirmed at the point of purchase.
• Your place is confirmed once we receive your payment (or your first Klarna instalment).
• Your enrolment date is the date we receive payment of your programme fee in full or, where you pay in instalments, the date we receive your first instalment. Your enrolment date is stated in your enrolment confirmation email.
• If you pay in instalments, the full programme fee remains payable. Choosing to pay over time does not change what you owe. Where you have no right to a refund under Section 5, any instalments still outstanding remain due in full, and stopping payment does not end your contract with us.
• When you book your first session or access any digital content, you are expressly asking us to begin delivering your programme immediately, and you accept the refund position set out in Section 5.

3. Access periods and continued support

• One-to-one sessions and mock interviews: the sessions in your plan are valid for 12 months from the date of enrolment and may be scheduled flexibly around your own application and interview timeline — there is no fixed timetable. If you need longer (for example, your registration outcome or interview dates fall later), we will extend this on request, at no charge, until you secure a consultant post.
• Online course, video lectures, frameworks and digital resources: included resources come with 12 months’ access as standard, extended on request for as long as you need, up to securing your consultant post.
• Weekly masterclasses and weekly Q&A sessions: you may continue to attend at no additional charge until you secure a consultant post.
• Printed books provided with your plan are yours to keep, including if you cancel and receive a refund.

These continued-support commitments are offered on the basis of your active and diligent engagement with the programme (see Section 9).

4. One-to-one sessions — scheduling and unused sessions

• Your plan includes a set number of one-to-one sessions. You may schedule these flexibly within your access period (Section 3).
• Sessions are scheduled at approximately 45 to 60 minutes each. The actual length of any individual session varies with the work being covered and does not change what is included in your plan.
• Additional one-to-one sessions beyond those included in your plan are not provided free of charge and may be purchased separately. Your masterclass and resource access continue as set out in Section 3.
• Any one-to-one sessions that you do not use are non-refundable.

5. Cancellation and refunds

All cancellation and refund requests must be made in writing to info@career4doctors.co.uk. Your request takes effect on the date we receive it.

(a) Definitions used in this Section. In this Section 5, the following words have the following meanings:

• Enrolment date — the date we receive payment of your programme fee in full or, where you pay in instalments, the date we receive your first instalment.
• Session — any scheduled one-to-one appointment between you and a Career4Doctors coach after your enrolment date, whatever it is called and whatever its length. This includes coaching sessions, mock interviews, strategy sessions, and any other one-to-one appointment included in your plan or added to it.
• Not a session. The following are not sessions and do not start the clock in Section 5(d): your induction, orientation or onboarding call; the consultation call you had with us before you enrolled; group masterclasses and weekly Q&A sessions; and written feedback, messages and emails.
• First session — the first session to start after your enrolment date. Second session — the next session to start after that.
• A session “starts” at its scheduled start time, as shown in the calendar invitation or booking confirmation for it — regardless of when you or we actually join, and regardless of the actual duration. Where a session is treated as taken under Section 6 (late cancellation or non-attendance), it starts at its scheduled start time.
• Split appointments. Where we agree, at your request, to deliver an allocated session across more than one appointment, each appointment is a separate session for the purposes of this Section 5.

(b) Our refund policy in one line. You may cancel and receive a full refund of your programme fee if — and only if — we receive your written request within 14 days of your enrolment date AND your second session has not started.

(c) Full refund. Where both conditions in 5(b) are met, we refund 100% of your programme fee with no deductions of any kind. We do not deduct for your first session, for digital content you have already accessed, or for masterclasses or Q&A sessions you have attended. Refunds are paid within 14 days of your request, to the payment method you used.

You keep any printed books we have sent you — there is nothing to return. On refund, your access to all sessions, masterclasses, Q&A sessions and digital resources ends immediately.

(d) Two cut-offs, whichever comes first. Your right to a refund ends permanently at the earlier of:

• the scheduled start time of your second session; and
• the end of the 14th day after your enrolment date.

Once either cut-off has passed, no refund of any kind is available, in whole or in part, for any reason. This includes — for the avoidance of doubt — where you decide the programme is not for you, where your circumstances change, where you are appointed before completing the programme, where you withdraw from the recruitment process, where you do not attend your remaining sessions, and where any part of your programme is left unused.

A cut-off, once passed, cannot be reinstated — including by rescheduling, pausing your programme, or requesting an extension under Section 3.

(e) Session length is not part of this test. For the avoidance of doubt, and because sessions vary naturally in length:

• The duration of a session is irrelevant to this Section 5. A session counts as a session whether it lasts 45 minutes, 60 minutes, or longer or shorter than that.
• A session counts from its scheduled start time, whether or not you join on time, whether you attend for all, part or none of it, and whether or not the full agenda was covered.
• No amount of unused, shortened or partial session time creates a refund right, gives rise to a pro-rata credit, or delays either cut-off in Section 5(d).
• If a session is genuinely cut short by us, we will make the time up in a further session. We do not refund time.

(f) Digital content. Our online course, video lectures, session recordings, frameworks and eBooks are digital content supplied with immediate access. When you access this content you expressly consent to its immediate supply and acknowledge that you thereby lose any right to cancel in respect of it. Digital content is non-refundable once accessed.

(g) If we end your programme. If, after your first session, we conclude that we cannot add sufficient value for you, we may end your programme and refund your programme fee in full, with no deductions, regardless of how many sessions you have had or how long you have been enrolled. You keep your books in that case too.

(h) Worked examples.

• You cancel on day 3, no sessions booked — full refund.
• You have one session of any length, and cancel on day 10 — full refund.
• You have your induction call and one coaching session, and cancel on day 10 — full refund; the induction is not a session.
• Your first session ran only 45 minutes; you cancel on day 10 before a second is scheduled — full refund; the shortfall is made up in time, not money.
• You have a second session scheduled for day 12 and cancel on day 11 — full refund.
• Your second session is scheduled for 6pm on day 8; you cancel at 6:30pm that day — no refund.
• You book a second session on day 8, don’t attend and don’t give 72 hours’ notice — no refund; the session counts as taken from its scheduled start time.
• You have taken no sessions at all, and cancel on day 16 — no refund.
• You are appointed after two sessions and stop attending — no refund; unused sessions are not refundable.

(i) What this section does not cover. This Section 5 governs cancellation and change of mind. It does not affect your position if a service we supply is not performed with reasonable care and skill, or a product is faulty or not as described (see Sections 11 and 14).

6. Rescheduling and transfers

• Rescheduling a one-to-one session: with at least 72 hours’ notice, you may reschedule at no charge, and the rescheduled session then counts from its new scheduled start time. With less than 72 hours’ notice — including failing to attend without notice — the session is treated as taken from its original scheduled start time, is deducted from your allowance, and counts as a session under Section 5.
• Transferring to another person: you may transfer your booking to another person only with our prior consent. Where we consent, there is no charge.

7. No guarantee of outcome

Our coaching is designed to give you the best possible chance of success, and the great majority of our clients who engage diligently secure a post. However, we cannot and do not guarantee that you will be shortlisted or appointed. Outcomes depend on factors outside our control, including your own preparation and engagement, the interview panel, and the strength of other candidates. Any success rates or testimonials we publish are historical and are not a promise or guarantee of your result.

8. The Appointed Guarantee

The Appointment Programme and the VIP Programme include our Appointed Guarantee. If you:

• pay your programme fee in full;
• complete the programme as directed — attending your one-to-one sessions, masterclasses and Q&A sessions and submitting the preparation we set; and
• attend at least three consultant interviews and are not offered a post,

then, on request, we will provide one further funded cycle of support at no additional charge.

What you are guaranteed. In every case, the cycle includes at least one further one-to-one mock interview and one further strategy session, together with continued access to your weekly masterclasses, weekly Q&A sessions, books and video resources.

What the cycle can extend to. Beyond that minimum, the cycle may include:

• up to two further one-to-one mock interviews in total; and
• up to four further one-to-one coaching sessions.

Evidence is required. To claim, you must give us written evidence that you attended three consultant interviews and were not appointed — for example the interview invitations, correspondence from the recruiting trust or appointments panel, or the outcome letters for each of the three. Please send this with your request. We cannot process a claim without it.

The exact support is tailored to your case. Beyond the guaranteed minimum above, the figures are maximums, not a fixed entitlement. What we actually provide depends on your circumstances — where you are in the recruitment process, what the panels have fed back, and what will genuinely move the needle for you. Some clients need two mock interviews and little else; others need the coaching hours instead. We will work with you in good faith to give you the best possible chance of securing the post you deserve, and we will agree the plan with you before the cycle starts.

This is limited to one further funded cycle, and must be taken within 12 months of your enrolment.

The Appointed Guarantee is a re-coaching remedy only. It is not a guarantee that you will be shortlisted or appointed (see Section 7), and it is not a cash refund.

9. Your responsibilities

Our extended-access and continued-support commitments (Section 3) are offered on the basis that you engage actively and diligently — attending your booked sessions, masterclasses and Q&A sessions, completing the preparation agreed with your tutor, and applying to a reasonable number of suitable posts. We may decline to extend continued support where a client has not engaged.

10. Intellectual property and acceptable use

All course materials, books, videos, recordings, frameworks and templates are copyright and provided for your sole use. Copying, photocopying, sharing, selling, distributing or transmitting them in any form, physical or digital, is not permitted without our prior written permission.

11. Our liability to you

Nothing in these terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for the statutory rights that apply to our services under the Consumer Rights Act 2015 (including that our services will be performed with reasonable care and skill), which cannot be excluded.

Subject to that — and because we provide coaching and preparation services and do not guarantee any particular outcome (see Section 7) — our total liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with your purchase, is limited to the total fees you have paid us for the service in question. We are not liable for losses that were not reasonably foreseeable, or for any business losses, as we supply to you as a consumer for your personal use.

12. Data protection

We handle your personal data in accordance with our Privacy Policy. By subscribing to our newsletter you agree to receive occasional marketing emails; you may unsubscribe at any time via the link in any email, or at career4doctors.co.uk/unsubscribe/.

13. Complaints

If something goes wrong, please contact info@career4doctors.co.uk and we will aim to respond within 5 working days.

14. Governing law and your statutory rights

These terms are governed by the laws of England and Wales, and you and we agree to the exclusive jurisdiction of the courts of England and Wales. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 and other applicable consumer-protection law. If any product or service is faulty, not as described, or not of satisfactory quality, please contact us.

15. Contact us

Career4Doctors (Creative Media and Arts Ltd) — info@career4doctors.co.uk · +44 (0) 208 064 0765 · WhatsApp +44 (0) 7897 774326